These General Terms and Conditions of Sale (hereinafter the "General Terms and Conditions of Sale" or "GTS") exclusively govern the Subscription offer marketed on the Website carrerosefilms. com (hereinafter "the Program" or "the Programs") and the relationship between AVEC LES DOIGTS, SASU with a capital of 100 €, domiciled at 2 rue d'Austerlitz 31000 Toulouse, registered at the RCS of Toulouse under the number B 808 183 610 (hereinafter "ALD" or "the Company"), represented by its president Mrs. Natasha Alice WISNIEWSKI, and any Customer of the carrerosefilms.com Website.
The Customer is invited to read these General Terms and Conditions of Sale carefully before any purchase on the Website. By subscribing to the Subscription offer on the carrerosefilms.com website, the Client expresses his unreserved agreement to be subject to these General Sales Conditions.
ARTICLE 1 - DEFINITIONS
Words whose first letter is capitalized shall have the meaning attributed to them in this article, whether they are singular or plural:
Subscription: refers to the subscription offer made by the Customer, materialised by the confirmation sent by email to the Customer at the end of the order process.
GTC: refers to the present General Terms and Conditions of Sale in their version in force on the ALD Website;
Client Account: refers to the personal user account allocated to the Client on carrerosefilms.com.
Contract: refers to the contract formed between the Client and ALD, which puts the Website online and whose purpose is the sale of Programs and consists of the General Terms and Conditions and the Subscription.
Customer: refers to any natural person over the age of 18, acting as an individual, with full legal capacity and acting in the context of an Order that he/she is placing for his/her own needs, for the needs of a minor, or as a legal guardian.
Personal Data or Data: refers to any data that can directly or indirectly identify a natural person, such as surname, first name, e-mail, postal address, telephone.
Data Protection Officer or DPO: refers to the person in charge of advising and controlling the Data Controller in terms of the protection of Personal Data within or on behalf of ALD, who can be contacted at: help@carrerosefilms.com .
ALD: AVEC LES DOIGTS, SASU with a capital of 100 €, domiciled at 2 rue d'Austerlitz 31000 Toulouse, registered at the RCS of Toulouse under the number B 808 183 610 (hereinafter "ALD" or "the Company"), represented by its president Mrs Natasha Alice WISNIEWSKI.
Programme: refers to any audiovisual content offered on carrerosefilms.com.
Website: refers to the site accessible at the URL address carrerosefilms.com and published by the company ALD.
ARTICLE 2 - PURPOSE
ALD offers the Client a Subscription, allowing unlimited access to Programs in exchange for the price of the Subscription in on-demand streaming.
Browsing the Website and any Subscription on the Website entails full, complete and unreserved acceptance of the GTCs by the Customer, who acknowledges having fully understood them. The Contract governs all relations between the Client and ALD. The Contract prevails over all other commercial documents.
The GTC, like the Contract, may not be modified without ALD's prior, express and written agreement.
ARTICLE 3 - CUSTOMER
3.1. Use of the carrerosefilms.com website is strictly reserved for Clients of legal age only and is prohibited to minors. Only persons of legal age, as defined by the law to which they are subject, may subscribe to the Subscription.
When registering the Customer's personal data when subscribing or in the "my account" section, the Customer must ensure that the compulsory data provided is correct. In the event of an error in the wording of the recipient's contact details, ALD shall not be held liable. ALD reserves the right to cancel any Subscription when the Customer's IP address is domiciled in a country different from the billing address.
3.2. Any condition to the contrary set by the Customer shall, in the absence of express written acceptance, be unenforceable against ALD, regardless of the time at which it may have been brought to its attention. The fact that ALD does not avail itself, at a given time, of any one of these GTCs may not be interpreted as a waiver of the right to avail itself of any one of the said conditions at a later date.
ARTICLE 4 - SUBSCRIPTION
4.1. Subscription
Subscription to ALD for access on all media, including tablets, smartphones, PC/MAC, may be taken out from the Website. This Subscription comes into force on the date of activation on the Website following validation of the payment.
The Subscription is payable in Euros, in advance each month.
ALD reserves the right to modify the Subscription price at any time. The Customer will then be informed, by e-mail and/or via the website, at least 30 (thirty) days before any increase in the Subscription price comes into force. The Customer may then terminate the Subscription under the conditions set out below.
The Subscription is taken out by creating and connecting to a Client Account on the Website.
When subscribing to the Subscription, ALD asks the Customer to provide the information required to process their request and manage their customer relationship, such as their identity (surname, first name), postal address and email address. This information is collected online via the Website.
The Data collected for the purpose of subscribing to the Subscription is processed in accordance with the regulations in force relating to the protection of Personal Data and with Article 9 of this Contract ("Data Confidentiality") and the Confidentiality Policy.
4.2 Customer account:
The Customer must fill in the following mandatory information:
- User name
- Email address;
The Customer shall define a sufficiently secure personal password which he/she shall ensure is kept confidential.
Once the Customer Account has been created, the Customer has a secure connection when visiting the Website. The Customer Account remains active for a period of 2 years after the termination or suspension of the Subscription. It may then be deactivated and the Customer must then create a new Customer Account before being able to take out a new Subscription.
4.3. Validation of the Subscription :
The Customer will have the option, without obligation, to "Subscribe to the newsletter" or "Receive special offers from our partners" by ticking the corresponding box at the bottom of the form or in the dedicated space of their Customer Account.
Before definitively validating their Subscription, the Customer will have the opportunity to check the details of the Subscription and its total price, and to correct any errors, before confirming it to express their acceptance. Any Subscription confirmed by the Customer is deemed to be a contract and acceptance of all the stipulations herein.
The Customer may then choose the method of payment. Once these terms and conditions have been specified, and only if the Customer accepts the GTC, the Subscription can be confirmed.
The Customer's commitment is materialised by a click that constitutes final validation of the Subscription. The Subscription can only be validated once the Customer has accepted the GTC. Payment formalises the Contract binding him to ALD in a firm and definitive manner.
ALD will send the Customer a confirmation email as soon as possible and within 48 hours at the most, giving the date and reference number of the Subscription.
4.4 In the event of difficulties in subscribing to the Subscription on the Website, the Customer may contact ALD Customer Services on [0649100720], Monday to Friday between 8:30am and 6:30pm. The cost of the telephone connection is free of charge.
4.5 ALD reserves the right to refuse any Subscription of an abnormal nature or any Subscription from a Customer with whom there is a dispute relating to the payment of a previous Subscription.
4.6 Right of withdrawal
In accordance with the provisions of articles L.121-16 et seq. of the Consumer Code, the Customer has a period of 14 (fourteen) clear days from the date of subscription to the Subscription to exercise his right of withdrawal.
The right of withdrawal may be exercised by email to help@carrerosefilms.com
However, if the Customer accepts the activation of his Subscription and/or consumes a Programme before the expiry of the aforementioned period, he will no longer be able to exercise his right of withdrawal, in accordance with the provisions of Article L.121-20-2 of the French Consumer Code.
The Client may obtain reimbursement of any instalments already paid at the latest within thirty (30) days following the date of receipt by the company of the request for withdrawal, in accordance with Article L.121-20-1 of the Consumer Code.
4.7 Duration and termination
The Subscription is concluded for a period of one month from the date of subscription. If it is not cancelled or suspended before the monthly expiry date, it will be renewed for successive one-month periods. The expiry date of the Subscription will be available in the "My Account" section.
The Customer may freely decide at any time to cancel this renewal in the "My Account" area provided for this purpose. The canellation of the Subscription can be done on the Website. The suspension will take effect on the due date.
If the Customer is unable to connect to the Website, he/she may also make a request for cancellation by e-mail to the customer service department: help@carrerosefilms.com or contact CCBill at (https://support.ccbill.com/) via live chat, phone 1.888.596.9279, or email support@ccbill.com.
The Subscription may be terminated or suspended as of right, with or without prior notice, by ALD in the following cases
ARTICLE 6 - PAYMENT
6.1. Payment of the Customer's purchases is made via the secure payment service provided by CCBill and by bank card from the Visa, Eurocard/Mastercard network, which the Customer certifies that he/she is the holder of, and the surname(s) and first name(s) appearing on the card must be his/her own.
When paying, the Customer enters the sixteen digits and the expiry date shown on the front of the bank card as well as, if applicable, the visual cryptogram number shown on the back.
Payments by bank card are made via the CCBILL online payment platform (https://ccbill.com/). Validation of the payment implies full acceptance, without reservation, of the corresponding general conditions of CCBILL.
These means of payment are subject to a security system by their publishers and managers, who are recognised services.
6.2. The payment is debited as soon as the Subscription is validated by the Client, provided that the Client's bank account has been authorised to be debited by the relevant payment centres. If this is not the case, the subscription to the Subscription cannot and will not be taken into account.
By communicating his bank details, the Customer authorises ALD and its payment service provider to immediately debit his bank card for the amount indicated.
ALD implements security on the Website by means of S.S.L. (Secure Socket Layer) encryption in order to protect all Data linked to the means of payment as effectively as possible in view of the progress of encryption techniques. At no time do the customer's bank details pass through ALD's computer system. The latter may nevertheless check the reliability of the information entered when subscribing to the Subscription.
Although ALD makes every effort to secure the transaction as effectively as possible, it cannot guarantee total security, particularly in view of the progress of technology.
6.3. Invoices are dated the day on which the Subscription is due. ALD delivers, on first request via the dedicated Customer Account interface, an electronic invoice to the Customer, which can be downloaded and printed.
ARTICLE 9 - PERSONAL DATA
9.1. Processing of Personal Data :
In order to subscribe to the Subscription on our Website you must create a Customer Account. On this occasion you must provide us with personal information.
When creating the Customer Account, as well as when browsing this Website, ALD collects and processes certain Personal Data in strict compliance with the requirements of the CNIL, the law n°78-17 of 6 January 1978 relating to data processing, files and freedoms and the General Data Protection Regulation (RGPD EU 2016/679), adapted into French law by the law n° 2018-493 of 20 June 2018.
We invite you to read the information on the processing of Personal Data contained in our Privacy Policy.
9.2 Cookies:
Data is also recorded via cookies aimed at optimising navigation on the Website and measuring the audience and consumption habits. We invite you to read the information and settings concerning cookies on our page dedicated to cookies.
ARTICLE 10 - MODIFICATIONS TO THE GCV
The GTC are subject to change. In the event of modification of the GTCs by ALD, the contractual relations between ALD and the Customer shall be exclusively governed by the GTCs transmitted or communicated to the Customer or accepted by the latter on the date of the Order.
Likewise, ALD undertakes to inform Customers of the modification of the GTC, by e-mail or on the occasion of a new visit to the Web Site.
ARTICLE 11 - FORCE MAJEURE
ALD cannot and shall not be held liable for the non-performance of any of its obligations in the event of an event of force majeure, as defined by law and jurisprudence.
In the event of the occurrence of a force majeure event, this Contract shall be automatically suspended and extended for the entire duration of the occurrence of the event making it impossible for ALD to perform any of its obligations.
ARTICLE 12 - PROTECTION OF MINORS
This service offered on the Website is exclusively reserved for people of legal age. Minors must not access this service. By using this service, the Client declares that he is of age. ALD is not liable in the event of a false declaration by the Client. The contents of the service, in particular the Programmes, are erotic and/or pornographic in nature, consisting of texts, sounds, videos and images and may offend or harm the public's sensitivity. Consequently, the present content of the Website is exclusively reserved for persons of legal age in their country of residence who wish to use such services. This service and the contractual relationship between the Client and ALD are governed by the conditions set out in these General Terms and Conditions of Sale.
ARTICLE 13 - MISCELLANEOUS PROVISIONS
13.1. These General Conditions are subject to French law.
If any clause or provision of the GTC is deemed null and void, unwritten, unenforceable or inapplicable, said clause or provision shall be deemed divisible and shall not entail the nullity of the other clauses and provisions.
13.2 Prior complaint
In the event of a dispute, the Client must first contact ALD's customer service department by the means detailed below in the CUSTOMER SERVICE article.
13.3. Request for mediation for Customers
In the event of failure to file a claim with customer service or in the absence of a response from this service within a period of two (2) months, the Customer may submit the dispute relating to these GTCs opposing it to ALD to a mediator who will attempt, in complete independence and impartiality, to bring the parties together with a view to reaching an amicable solution.
In order to submit his request for mediation, the Customer has a claim form accessible on the website of the mediator appointed by ALD, namely CNPM MÉDIATION CONSOMMATION :
CNPM MÉDIATION CONSOMMATION SAS
27, avenue de la Libération
42400 Saint-Chamond
Telephone: +33 (0)9 88 30 27 72
contact-admin@cnpm-mediation-consommation.eu
https://www.cnpm-mediation-consommation.eu/
The Parties remain free to accept or refuse recourse to mediation and, in the event of recourse to mediation, to accept or refuse the solution proposed by the mediator.
ARTICLE 15 - CUSTOMER SERVICE
For any information or question, our customer service is at your disposal:
AVEC LES DOIGTS
2 rue d'Austerlitz
31000 Toulouse
Email : help@carrerosefilms.com
Telephone: 0033649100720 from Monday to Friday between 8.30am and 6.30pm (price of a local call).
This website is published by AVEC LES DOIGTS, SASU with a capital of 100 €, domiciled at 2 rue d'Austerlitz 31000 Toulouse, registered at the RCS of Toulouse under the number B 808 183 610 (hereinafter "ALD" or "the Company"), represented by its president Mrs Natasha Alice WISNIEWSKI.
Responsible for the editorial content: Mrs Natasha Alice Wisniewski
This site is hosted by OVH SAS, a subsidiary of OVH Groupe SAS, a company registered in the Lille Trade and Companies Register under number 537 407 926 and located at 2, rue Kellermann, 59100 Roubaix.